Planning a summit requires a diverse skill set, as it involves coordination across many different facets—from logistics and technology to communication and content curation. Whether we’re organizing a summit for digital transformation, operational excellence, or any other field, our skills are crucial for ensuring the event’s success.
The Digital Transformation & Customer Experience Summits 2025 bring together thought leaders, industry experts, and professionals from around the globe to discuss the future of CX in an increasingly digital-first world. Whether you’re interested in the metaverse, AI-driven customer support, or voice technology, these summits in Amsterdam, Boston, and Berlin will provide invaluable insights into the next era of customer experience.
Here’s a closer look at the key differences and unique offerings at each of the upcoming events:
Digital Transformation Event Amsterdam (January 2025)
Key Topics:
- Sustainability and Digital Transformation in CX: Integrating sustainable practices into digital strategies to enhance customer experience while reducing environmental impact.
- The Impact of Augmented Reality (AR) and Virtual Reality (VR) in CX: Explore how immersive technologies are changing the way brands interact with customers.
- Voice Technology and the Future of CX: Understand the growing role of voice assistants and how voice technology will shape CX.
- Transforming Customer Support with AI and Human Intelligence: How to create seamless support systems by integrating AI with human agents.
- Global Digital Transformation & Regulatory Challenges: Navigating complex regulatory landscapes while implementing digital transformation globally.
Why Attend Amsterdam Summit? Amsterdam’s summit is perfect for professionals who want to dive deep into cutting-edge technologies like AR, VR, and voice technology, while also exploring sustainability and the regulatory challenges associated with global digital transformation. If you’re focused on technology-driven innovations and global compliance, this is the event for you.
Customer Experience Summit 2025 | Boston (7th – 8th May 2025)
Key Topics:
- From Concept to Implementation: A Guide for Developing Digital Strategies: Learn how to turn digital transformation ideas into actionable strategies that align with business goals.
- CX In the Metaverse: Navigating Virtual Worlds: Dive into the metaverse and understand how businesses are using virtual worlds to enhance customer engagement.
- Customer Feedback and Voice of the Customer (VoC) Strategies: Building robust feedback systems to capture and act on customer insights.
- Leveraging Big Data and Analytics to Understand Customer Behaviors: Harness data analytics to better understand customer needs and create personalized experiences.
- The Cultural Requirements for Corporate Innovation Scaling: Building a culture that supports continuous innovation and scaling digital transformation efforts.
- Role of Social Media Trends and Platforms for CX Impact: Explore how social media platforms influence CX and how to effectively leverage them.
Why Attend Boston Summit? The Boston Summit is perfect for strategy-driven professionals interested in developing digital transformation roadmaps from concept to execution. It is tailored for those keen to explore the metaverse, big data, and corporate culture for innovation, with a focus on VoC and social media trends. If you’re looking to deepen your understanding of data analytics and how to scale innovation, Boston is the place to be.
Digital Transformation Summit 2025 | Berlin (December 2025)
Key Topics:
- The Fusion of Human Touch and Tech Brilliance: Striking the right balance between automated solutions and the human touch in customer interactions.
- Customer Data Privacy and Trust: Navigating the complexities of data privacy regulations and building trust with customers.
- Real-Time Responsiveness: Agile Customer Service Approaches: How to create agile, responsive support systems that meet customer needs in real-time.
- Proactive Retention Strategies: Minimizing Customer Churn: Learn strategies to proactively manage customer relationships and prevent churn.
- Elevating Business Competitiveness through Customer Journey and CX Digital Transformation: How to leverage the entire customer journey to drive business success.
- Navigating the Future of Customer Experiences with AI: Trends and Challenges: Unpacking the role of AI in transforming customer experiences and the challenges businesses must overcome.
- Innovative Strategies for Digital Transformation Success: Exploring successful strategies for driving digital transformation and sustaining long-term results.
Why Attend Berlin Summit? The Berlin Summit focuses on the human side of CX, blending personalization with technology. It’s perfect for professionals who are concerned with data privacy, customer retention, and real-time responsiveness. If you’re looking to innovate your CX journey and address the challenges of AI implementation, Berlin will provide a platform for these discussions, helping you gain practical insights into scaling digital transformation.
Why Attend?
Our summits are your chance to:
- Gain Insights from Experts: Learn from thought leaders who are at the forefront of digital transformation and CX innovation.
- Engage in Practical Workshops: Participate in hands-on workshops and masterclasses designed to provide you with actionable strategies and tools.
- Expand Your Network: Connect with industry peers, potential collaborators, and partners from around the world.
- Discover Real-World Case Studies: Get inspired by organizations successfully navigating digital transformation to enhance their CX.
Key Topics Across All Locations:
- Digital Strategy Development & Execution
- Metaverse and Virtual Customer Interactions
- Voice of the Customer (VoC) and Feedback Systems
- AI, Big Data, and Analytics in CX
- Cultural Innovation and Scaling for Digital Success
- Social Media and Customer Engagement
Register Now and Save Your Spot!
Take advantage of early bird registration and secure your place at one of these game-changing events. Space is limited, so don’t delay! We look forward to seeing you there!
