The role of pharmacy technicians in the healthcare system

The responsibility of pharmacy technicians in the healthcare system cannot be overstated. As the demand for pharmaceutical services continues to rise, pharmacy technicians are increasingly critical in supporting pharmacists and ensuring that patients receive safe and effective medications. 

Pharmacy technicians: Who are they, and what do they do?

Pharmacy technicians are essentially healthcare professionals working under the supervision of licensed pharmacists. They are responsible for various tasks related to medication management and patient care. Primarily, they assist pharmacists in dispensing prescription medications. 

Some of the routine responsibilities of pharmacy technicians include: 

  • Assisting with prescription dispensing: Receiving and interpreting prescription orders, preparing medicines for dispensing, labeling and packaging prescriptions. 
  • Compounding medications: Preparing medications from raw ingredients. 
  • Managing medication inventory: Ordering and receiving medications, monitoring stock levels and ensuring that medications are stored appropriately.
  • Communicating with healthcare providers and patients: Clarifying prescription orders from healthcare providers and answering any patient questions regarding their medications. 

Although pharmacists and pharmacy technicians work together closely, their roles and responsibilities differ. Pharmacists are licensed healthcare professionals responsible for ensuring that medications are safe and effective for patients. They review medication orders, counsel patients and monitor for drug interactions and adverse effects. On the other hand, pharmacy technicians support the pharmacists by performing tasks related to medication management and patient care. They work under the direct supervision of pharmacists and do not have the same level of responsibility for patient care.

Who can become a pharmacy technician?

For students interested in pursuing a career in pharmacy, becoming a pharmacy technician can be a great way to gain experience and prepare for further education in the field. To become a pharmacy technician, students must have a high school diploma or equivalent. Some employers may require additional qualifications, such as completing a pharmacy technician training program.

Community colleges, vocational schools and some hospitals offer pharmacy technician training programs. These programs can vary in length from six months to two years and can result in a diploma, certificate or associate degree. Choosing a program accredited by the Accreditation Council for Pharmacy Education (ACPE) is important. 

Online Pharm D degrees from reputed and accredited universities, such as the University of Findlay, can help aspirants become accomplished pharmacists and pharmacy technicians dedicated to improving patients’ quality of life. The four-year program allows students to earn a Distance Doctor of Pharmacy degree through informative coursework, on-campus immersions and experiential learning. 

Graduates must take the Pharmacy Technician Certification Exam® (PTCE®) or the exam administered by the National Healthcareer Association (NHA) to become certified pharmacy technicians. It is not mandatory in all states, while some may require additional education or training. 

The average salary of a pharmacy technician is $40,260 in the United States, according to the Bureau of Labor Statistics data from May 2022. The salary depends on the location and years of experience, and it is typically higher for certified pharmacy technicians. 

Importance of pharmacy technicians in the healthcare system

Pharmacy technicians play an important role in the healthcare system. They support pharmacists and ensure patients get proper medications, thereby improving patient outcomes and lowering healthcare costs. 

Pharmacy technicians are crucial in ensuring that patients receive safe and effective medications. By assisting pharmacists with prescription dispensing, medication inventory management and patient counseling, pharmacy technicians help prevent medication errors and reduce the risk of adverse drug reactions. It can result in improved patient outcomes, lower healthcare costs and better overall healthcare.

Pharmacy technicians also improve the efficiency of pharmacy operations. Routine operations, such as medication preparation and inventory management, allow pharmacists to focus on tasks requiring their specialized knowledge and expertise. It results in faster prescription processing times and improved workflow at pharmacies. 

Pharmacy technicians are a valuable support to pharmacists in patient care. While they don’t contribute directly to patient care, they can assist with patient counseling, medication therapy management, drug interactions and monitoring adverse effects. It allows pharmacists to spend more time with patients and provide higher-quality care.

By improving the efficiency of pharmacy operations and enhancing patient safety, pharmacy technicians can help lower healthcare costs. It can lead to cost savings for patients, healthcare providers and insurers.

Future of pharmacy technicians in the healthcare system

The field of pharmacy and healthcare is constantly evolving, and pharmacy technicians will play a vital role in adapting to new trends and developments in both fields. These may include advancements in technology, such as electronic prescriptions and tele-pharmacy, as well as changes in healthcare policy and regulations.

Pharmacy technicians may also contribute to advancements and innovations in healthcare technology. They can improve the efficiency and effectiveness of current pharmacy operations and patient care by continuing their learning and keeping up with the latest research. 

Because of the evolving landscape, pharmacy technicians will have several growth and advancement opportunities. They can specialize in niche areas, such as pediatrics or oncology, with additional education and training. They can also advance into supervisory or managerial roles in pharmacy operations with continued education. 


Pharmacy technicians are crucial in the healthcare system by ensuring patients receive safe and effective medications and supporting pharmacists in patient care. They also contribute to the efficiency of pharmacy operations, reduce healthcare costs and promote positive patient outcomes.

Becoming a pharmacy technician is an excellent opportunity for aspiring pharmacy professionals to gain experience and prepare for further education. Some various accredited programs and institutions offer pharmacy technician courses, and certification and licensure prerequisites differ by state.

As the healthcare industry evolves, the role of pharmacy technicians will become more significant, presenting many prospects for professional growth and advancement. By prioritizing ongoing education and staying informed about the latest developments in the field, pharmacy technicians can continue to benefit healthcare and patient care.